Shipping & Store Policy

 CANADA & USA SHIPPING

Free Shipping to Canada & USA  for orders $100 up to $150.

FLAT RATE SHIPPING TO CANADA $15 (in exception for provinces in NU, NS, NF, NT, NL, YT & PE)

FLAT RATE $17 (CAD) in USA up to $99 orders (not applicable to PO BOX pls. do not apply flat rate shipping to avoid order cancellation. Expedited shipping are available to PO Box address & Other provinces in Canada.

  • For LOST parcels, we offer REFUND or STORE CREDIT *ON PRODUCTS ONLY*

ORDER ADD ONS

  • Simply select PICK UP & indicate BOTH order #'s to combine under notes on checkout (limit 2), provided that shipping label have not been made from previous order, best to send us a message to confirm.
ESTIMATED DELIVERY TIMES
Canada: 3-8 business days
United States 5-10 business days (may take up to 14 days due to customs clearing)
CUSTOMS IMPORT DUTIES & TAXES
Buyers are responsible for any customs and import taxes that may apply, we do not charge TAX If you live outside Canada, you may be charged TAX when the parcel arrives in your country, please check your government website for the approximate tax rate per imported goods.
REFUND POLICY 
  • Due to the nature of the product & high cost of shipping, we do not accept returns or exchanges.
  • Order cancellation is subject to 25% restocking fee.
  • We try our best to package items as securely as possible, but sometimes it could get damaged by delivery handling. If it has been delivered broken, please notify us within 14 days & if possible provide photo/s of the damaged item/s so we would have an opportunity to replace or refund the broken item/s. This will greatly help us identify the issue and improve our packaging method.