Shipping & Store Policy
CANADA & USA SHIPPING
Free Shipping to Canada & USA for orders $99.00 up to $199.00
Prairies, ON, QC, BC- $16.00
ATHLANTIC & TERRITORIES - $25.00
USA- $18.00 (in Canadian Dollars)
FLAT RATES are not applicable to PO BOX, couriers such as UPS, FEDEX, CANPAR don't deliver to these locations. Canada Post Expedited shipping is available for PO Box address.
Pls. do not apply flat rate shipping to PO Box to avoid order cancellation.
ORDER ADD ONS
- Simply select PICK UP & indicate BOTH order #'s to combine under notes on checkout (limit 2), provided that shipping label have not been made from previous order, best to send us a message to confirm.
- For LOST parcels, we offer REFUND or STORE CREDIT *ON PRODUCTS ONLY*
- Due to the nature of the product & high cost of shipping, we do not accept returns or exchanges.
- Order cancellation is subject to 25% restocking fee.
- We try our best to package items as securely as possible, but sometimes it could get damaged by delivery handling. If it has been delivered broken, please notify us within 14 days & if possible provide photo/s of the damaged item/s so we would have an opportunity to replace or refund the broken item/s. This will greatly help us identify the issue and improve our packaging method.
United States 5-10 business days (may take up to 14 days due to customs clearing)