Shipping & Store Policy
We select the courier services based on the lowest rates available, we always refund shipping overages over $1 on the day of shipment.
UPS FLAT RATE $18.00(CAD) IN USA UP TO $99.00 (except for PO Boxes)
(For PO Boxes, pls choose Expedited Shipping --UPS do not deliver to PO boxes, pls. do not apply the flat rate shipping to avoid order cancellation.
- For lost parcels, we offer REFUND or STORE CREDIT ON PRODUCTS ONLY*
United States 5-10 business days (may take up to 14 days due to customs clearing)
- Due to the nature of the product & high cost of shipping, we do not accept returns or exchanges.
- We try our best to package items as securely as possible, but sometimes it could get damaged by delivery handling. If it has been delivered broken, please notify us within 14 days & if possible provide photo/s of the damaged item/s so we would have an opportunity to replace or refund the broken item/s. This will greatly help us identify the issue and improve our packaging method.