Shipping & Store Policy
CANADA & USA SHIPPING
Free Shipping to Canada & USA for orders $100 up to $150.
FLAT RATE SHIPPING TO CANADA $15 (in exception for provinces in NU, NS, NF, NT, NL, YT & PE)
FLAT RATE $17 (CAD) in USA up to $99 orders (not applicable to PO BOX pls. do not apply flat rate shipping to avoid order cancellation. Expedited shipping are available to PO Box address & Other provinces in Canada.
- For LOST parcels, we offer REFUND or STORE CREDIT *ON PRODUCTS ONLY*
ORDER ADD ONS
- Simply select PICK UP & indicate BOTH order #'s to combine under notes on checkout (limit 2), provided that shipping label have not been made from previous order, best to send us a message to confirm.
United States 5-10 business days (may take up to 14 days due to customs clearing)
- Due to the nature of the product & high cost of shipping, we do not accept returns or exchanges.
- Order cancellation is subject to 25% restocking fee.
- We try our best to package items as securely as possible, but sometimes it could get damaged by delivery handling. If it has been delivered broken, please notify us within 14 days & if possible provide photo/s of the damaged item/s so we would have an opportunity to replace or refund the broken item/s. This will greatly help us identify the issue and improve our packaging method.