Shipping & Returns

 CANADA
FREE SHIPPING on orders $75+ (Expedited Shipping & cannot be combined with other discounts)
COUPON CODE: FREESHIP 
or
FLAT RATE SHIPPING $12.00 (limit up to $150 order)
U.S.A (CROSSBORDER DELIVERY)
 FLAT RATE SHIPPING TO USA CAD$15.00 (Orders up to CAD$75 or lower)
* 4 items or less may NOT have tracking information under Flat Rate & Small Packet shipping. Tracked packet weight starts at 1kg.
* For lost parcels, we offer REFUND or STORE CREDIT ON PRODUCTS ONLY*
 
UNITED KINGDOM max 3KG
 *Canada Post Calculated Rate 
**Please note, if you selected TRACKED PACKET, parcel may take up to 3 weeks.
Xpress Post (depending on location) 1-2 weeks 
ESTIMATED DELIVERY TIMES
Canada: 4-8 business days
United States 5-10 business days (may take up to 14 days due to customs clearing)
United Kingdom 8-12 business days (may take up to 14 days due to customs clearing)
CUSTOMS IMPORT TAXES FOR USA & UK
Buyers are responsible for any customs and import taxes that may apply, we do not charge TAX If you live outside Canada, you may be charged TAX/VAT when the parcel arrives in your country, please check your government website for the approximate tax rate per imported goods.
We are also not responsible for any delays due to customs clearing.
RETURNS & EXCHANGES
☆For DAMAGED PRODUCT upon delivery, we offer "REFUND" or "STORE CREDIT" only and would not require the item shipped back to us. 
☆Otherwise, due to the nature of the product & high cost of shipping, we do not accept returns or exchanges.
☆We try our best to package items as securely as possible, but sometimes it could get damaged by delivery handling. If it has been delivered broken, please provide photo/s of the damaged item/s so we would have an opportunity to fix it. This will greatly help us identify the issue and improve our packaging method.
☆For Community mailboxes, if there's error in delivery (misplaced, missing parcels etc.) kindly notify us within 1 WEEK, otherwise a case wouldn't be filed with Canada Post, parcels would be considered lost and no refunds & credit will be given.

Net Orders Checkout

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